Wildheart Animal Essences
vibrational healing tools to assist in the body’s natural healing process
Delivery Terms & Conditions

Delivery Times

We aim to dispatch your order as soon as we possibly can. In most instances, orders are dispatched the day immediately following purchase (except on weekends), subject to product availability. Even so, we advise you to allow up to 5 working days for your order to reach you (PLEASE NOTE: weekends - Saturdays and Sundays - do not qualify as 'working days'). If delivery is likely to take longer than 5 working days, we will contact you and let you know.

Delivery Charges Within UK

• Free Delivery on all orders to mainland UK (except to areas with outlying postcodes or when the order exceeds 20kg. In these instances, excess delivery charges will apply)
• For delivery to countries outside the UK we will endeavour to find the most reliable, least expensive international courier service and the costs will be added to your order

Delivery Instructions

If you think you might be out when your order is due to arrive we can instruct the courier to leave the order in a secure place of your choosing – e.g. with a neighbour, in a garden shed, a secure porch etc. Just drop us an email and let us know.
Please Note: If you are not home and you do instruct us to leave your goods without a signature - e.g. in a garden shed, behind the wheelie bin etc - the responsibility falls on you to ensure a safe delivery site. We cannot be held responsible for lost or stolen items in this event.

Damages

Please be aware that, while we do our utmost to ensure that the bottles are packaged securely, we cannot be held responsible for any bottles damaged or broken in transit.

Returns, Exchanges and Refunds

Should you wish to return an item for exchange or refund, drop us an email and we will send you the address to return it to. Please note though that all returned items must be unopened and must reach us in pristine condition. Please note also that we will only refund the cost of the item minus the postage/shipping costs incurred by us initially.
This returns policy does not affect your statutory rights.

How to contact us
 
You can contact us by filling in the contact form on our Contact page, or email us direct at: casey@wildheartanimalessences.co.uk
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